Terms of service

1. Service

KittenCuddles provides read-only monitoring of supported Shopify store activity. It can create incidents and send configured alerts when activity meets its detection rules. It does not automatically reverse changes, guarantee detection of every harmful action, or replace access controls, backups, fraud controls, incident response, or professional security advice.

2. Eligibility and authority

You must be authorized to install apps and approve charges for the relevant Shopify store. You are responsible for keeping Shopify staff accounts secure and for ensuring that alert recipients and optional integrations are approved by your organization.

3. Plans, trial, and billing

Current plans and charges are shown before approval in Shopify. Both current monthly plans include a 30-day free trial for eligible new subscriptions. Shopify processes billing every 30 days after the trial. Taxes and Shopify billing rules may apply. Shopify Plus Security requires an eligible Shopify Plus store; a Plus store may choose the Core plan.

You can cancel through Shopify Admin. Cancellation and uninstallation stop future service subject to Shopify's billing cycle and policies. For a billing concern or refund request, contact support@kittencuddles.app. Refunds are assessed according to applicable law, Shopify's platform rules, and the circumstances of the request.

4. Merchant responsibilities

You are responsible for reviewing incidents, deciding whether activity was authorized, taking corrective action, maintaining current contact details, and testing your chosen alert channels. Do not use the service unlawfully, attempt to access another merchant's data, interfere with the service, or submit secrets or payment-card information to support.

5. Optional services and availability

Some features depend on Shopify plan capability, optional permissions, Shopify Flow, email delivery, Google Cloud Pub/Sub, or other third-party systems. Feature availability can change when a third party changes its platform or the merchant changes plan or configuration. We may perform maintenance, correct defects, and modify the service while preserving the material value of a paid plan.

6. Confidentiality and privacy

Each party will protect the other's confidential information using reasonable care. Our handling of app data is described in the privacy policy. You remain responsible for the lawfulness of your Shopify store data and the email addresses or integrations you configure.

7. Intellectual property

Ophanim Ltd and its licensors retain rights in KittenCuddles, its code, branding, and documentation. During an active subscription, you receive a limited, non-exclusive, non-transferable right to use the service for the connected store. You retain rights in your store data.

8. Warranties and liability

The service is provided with reasonable care and skill and subject to rights that cannot lawfully be excluded. Otherwise, to the maximum extent permitted by law, it is provided without implied warranties. Neither party is liable for indirect, special, or consequential loss. Ophanim Ltd's aggregate liability relating to the service is limited to fees paid for the affected store during the six months before the event giving rise to the claim, except where a limitation is prohibited by law or the loss results from fraud or wilful misconduct.

9. Suspension and termination

We may suspend access to address a security threat, unlawful use, non-payment, or material breach. Where practical, we will provide notice and an opportunity to remedy the issue. Either party may terminate by cancelling the subscription and uninstalling the app.

10. General

These terms are governed by New Zealand law, without limiting mandatory protections that apply in your jurisdiction. If part of these terms is unenforceable, the rest remains effective. Questions can be sent to legal@kittencuddles.app.